Policy

Shipping and Returns

Delivery coverage, order processing, tracking, and return or exchange requirements for Kirei Sol orders.

Shipping Coverage

Kirei Sol ships from the configured store origin through the approved courier quote provider. Shipping cost and estimated delivery time are shown during checkout when provider credentials are configured.

Processing Time

Orders are prepared after payment is confirmed server-side. Standard processing is targeted within 1-3 business days, excluding preorder, made-to-order, public holiday, or operational delay notes shown on the product or order.

Tracking

Customers can view order status from their account or guest order lookup. A tracking number is shown after the order has been handed to the courier and tracking has been added.

Returns And Exchanges

Return or exchange requests should be submitted within 7 days after delivery for unused items with original condition, labels, and packaging. Final eligibility depends on product type, condition, and proof of purchase.

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